Telephony Partners is looking to hire a backoffice support person.  The job description and requirements are below, but most important is personality.  We're looking for someone who can fit in with our informal but aggressive culture, who is ethical and reputable and who is looking to stay with us for the long term.  Our business is built on our reputation and our relationships, and even our backoffice personnel must reflect that.

If you're interested, use the Contact Us link to forward us your resume/CV.

Summary
This position is intended to perform back office support functions for sales agents selling data services and local and long distance telecommunications services from a variety of carriers. These functions will include pre-sales support, order preparation support, order submission to carriers, management of pending orders to ensure timely implementations, regular communication with agents regarding order status, post-install support related to the submission of trouble-tickets to carriers. The primary focus of this position will be to provide exemplary support in order to help retain agents and maximize customer satisfaction.

Essential Duties and Responsibilities

• Maintain access to current pricing and product matrices for carrier services.
• Work with business development staff to create pre-sales price analyses based on bill copy and carrier rates using our existing price analysis templates.
• Record pre-sales activities in our web-based sales tracking system.
• Prepare and/or review and approve order paperwork prior to submission to carriers.
• Maintain organized records of past quotes and orders.
• Maintain customer contract information in order to alert business development staff of upcoming contract expirations.
• Provide occasional order preparation training to new agents.
• Manage implementation schedules for orders and communicate progress to agents.
• Organize and maintain carrier information and other paperwork such as agency contracts.
• Track trouble tickets and service issues using our web-based issue tracking system.
• Interact with carriers to follow up on service issues reported by agents and their customers.
• Participate in regularly scheduled strategy sessions to provide business tracking, assess benchmark goals, and determine whether/how adjustments should be made.
• Support agent recruitment initiatives.

General Description
The primary focus of this position is to manage the back office processes of the Company. Approximately 55% of the position’s time should be spent supporting agents on new orders and service issues on existing customers. Approximately 20% of the position’s time should be spent organizing the data and paperwork we collect during the course of doing business. The remaining 25% should be spent performing pre-sales support activities. However, these time allocations may change from time to time. In all cases this position must maintain focus on supporting the continued growth and success of the Company.

Knowledge and Skill Requirements

• Knowledge and understanding of telecommunications fundamentals, including data products; or at minimum technology savvy.
• Experience with back office and administrative processes, preferably in a telecom-oriented indirect channel or other technology industry.
• Computer proficiency – Internet and Microsoft Office products, specifically Excel, PowerPoint, and Word, required.
• Ability to handle multiple projects simultaneously, prioritize workload, and adapt to changing demands in a fast-paced environment.
• Personable and capable of developing relationships with agents.
• Ability to maintain client focus and serve as a client advocate.
• Highly analytic with the ability to synthesize data and research findings to make actionable recommendations.
• Self-organized, detail oriented, motivated and directed, requiring minimal supervision.
• Professional written and verbal communication skills.