Want to provide some more value to your new and existing customer base?

Want to build a residual revenue stream with unlimited earning potential and no commitments?

Why let a Direct Sale Rep from Telecom Company XYZ close a sale for services with your customer that you could of gotten paid on?

We can help you add telecommunications services to your current suite of products thereby adding more value to your customers meanwhile adding roots to your existing relationship. 

Agent Benefits:

• You are able to sell all services that any of our carrier partners have to offer and at the same rates as their direct sales reps.  (equal playing field)
• Each Telephony Partners sub-agent is assigned an Agent Manager who is responsible to keep you up to date on current carrier promotions an SPIFFS, schedule product training and help develop your sales funnel. 
• Each Telephony Partners sub-agent is assigned their own Project Manager who will help with solution design, quoting, ordering, installation turn-up and any post sales activities.
• Usage of our on-line Agent Portal to place quote requests, place and track orders for service, trouble ticketing and view detailed commissions reports.
• Generous commissions structure with on-time payment on the 15th of each month.  No holding of commissions in arrears. You get paid when we get paid!

Telephony Partners is one of the top Premier Master Agents in the Telecommunications Industry.  Give us a call today and we'll explain how we can help you make extra $$$ today!

Overview

Companies now can easily obtain reliable, High Speed Dedicated Internet Access at affordable rates. No longer are you restricted to fiber-networked locations for collocation or to investments in expensive dedicated circuits such as T1, T3, frame-relay or Asynchronous Mode Transfer (ATM) services. With XO Communications® High Speed Dedicated Internet Access service, you only pay for the bandwidth you need, and you gain immediate access to greater amounts of bandwidth-10 Mbps-to meet your data demands in the future. Since we use Ethernet over Copper technology to connect our 10Mbps Ethernet customers to the XO Internet Protocol (IP) network, we can provide businesses in select markets with the local transport as well as the IP-backbone on our own facilities. There's no equipment to buy since XO can supply and manage transport Customer Premise Equipment. What's more, our customers receive 24x7 monitoring and Customer Service support.

Features

• 10 Mbps connectivity
• Standards-based Ethernet protocol for high-speed, Internet connection
• Simple, manageable access to high bandwidth solutions
• State-of-the-art OC-192 Internet Protocol (IP) backbone network backed by industry leading Service Level Agreements
• Router Flexibility-Use your own XO-approved router or lease a managed router from XO
• 24x7 monitoring and support, including a single point of contact for Customer Service

XO High Speed, Dedicated Internet Access Plan Using Ethernet over Copper Technology

Pricing and Availability

For more information on pricing and availability of XO® Ethernet over Copper Services give us a call today @ 866-878-7552.

by Jim Barthold - Wed, July 18. 2007

Qwest Communications, seeking to sate its normal core of enterprise customers and draw more positive attention from government agencies involved with the federal Networx upgrade, has quadrupled the capacity of its nationwide fiber optic network and tripled the geographic availability of ultra high-speed services to cover a nationwide footprint beyond Qwest’s 14-state serving area.

While the service is also intended to link to Qwest’s metro offerings within its 14-state serving region, “this is a nationwide service,” said Eric Bozich, vice president of national services. “Qwest operates a nationwide fiber optic network … and we use those fibers to provision all different types of services from SONET and traditional private line to Ethernet.”

The upgrade, which pushes up to 40 Gbps over private lines now and could reach 100 gigs when that becomes a reality, is a response to customer demand, Bozich emphasized, although it won’t hurt when pitching government customers.

“We didn’t do this because the government told us we had to. It’s very highly complementary but it isn’t necessarily just driven by that,” he said. “The customer list looks like banks and financial institutions and healthcare entities and all kids of technology content related companies. Those folks are more or less just grabbing this up.”

There is, apparently, no speed limit, especially as enterprises start storing more data electronically in diverse locations.

“Data is being replicated and moved around and the very large data center environments with all their storage arrays and server farms and so on are in there terabits and beyond, whatever that word is,” Bozich said. “That’s the size of data that they’re talking about and they’re using this type of network technology that’s affordable, available in the right places and really a saving grace.”

Qwest VoIP Network Improvements Conference Call

Please take advantage of the opportunity to learn about the improvements Qwest has made to thier VOIP network.  Take part in the first of a series of free conference calls that are to be scheduled during Qwest's VOIP week that will cover the Tiger Team's efforts to improve on and sustain the Qwest VoIP network

Agenda:

I. Opening:  Tom McGrath: Senior Vice President of Alternate Channels, Qwest Communications

III. Question and Answer for Michael Billy- We will leave plenty of time for this

Did you know that there is still money in POTS/1FB lines and DSL services.? 

Our partnerships with Verizon, Bell South, Qwest and TNCI, to name a few, allow us to continue to provide service to SMB customers while still reaping commissions  benefits.  The carriers are still offering upfront Spiffs and residual commissions using Winback, Winover & Welcome back promotions on most of their "copper" products. 

Don't tell your customer to call the carrier directly because it isn't worth the hassle or your time.  Take a moment to give us a shout to see what those services purchased through your sub-agent agreement could earn you in cold, hard, cash.

It doesn't have to be a 30 site MPLS VOIP deal to make $$.  Those deals take longer to implement and commissions are realized farther down the road.  The small  3 -5 line deals implement fast and pay faster. 

For Example:

5 POTS/B1 Lines and DSL

36 Month Term

$378 commission to the agent

Add 1 B1/POTS/DSL deal a week and watch your income grow!!

  What the PSC regulates - (when to call the PSC)

• Ensure tariffed rates are charged for local telephone service and intrastate telephone calls
• Ensure that incumbent telephone company rate increases comply with the statutes
• Service quality and reliability of ILECs, CLECs, and pay telephone providers
• Network wiring up to and including the network interface device
• Telephone directory white page information such as poison control information
• Distribution of telephone directories
• Proper authorization of carrier change (slamming)
• Cramming
• Billing problems
• Relay service
• Pay telephone 0+ rate cap
• Pay per call disclosure
• Call aggregator (hotel) tent card information and access to services
• Shared tenant provider issues such as a tenant requesting to be served directly by the LEC
• Prepaid phone cards
• Number Portability

 What the PSC doesn't regulate - (don't call the PSC)

•  Wireless (cellular) telephone service
• Cable/Satellite television
• Interstate or international telephone service
• Voice Over Internet Protocol (VOIP)
• Telephone wires on the customer’s side of the interface box
• Rates for inside wire maintenance contracts
• Authorization of taxes on telephone bills
• Charges for pay-per-call (900 number) calls
• Yellow Pages advertising
• Internet service
• Pay telephone rates for local calls
• Solicitation calls, Harassing, threatening, or obscene calls
• Damage claims
• DSL deployment

• Make sure that you request that the Qwest Direct Rep request a CIE before you present any contracts to the customer.
• Make sure that your e-mail address and support@telephonypartners.com
• Keep a copy of the CIE approval in the customer's file.
• If you do not have an approved CIE then you will not get paid.  As far as Qwest is concerned a CIE is the only thing that ties you to the opportunity.  You cannot go back and add a CIE later.
• Remember that the CIE establishes that you are an important and integral "cog" between the customer and Qwest and that the opportunity wouldn't of been won without you.
• Ensure that the Qwest Direct Rep is copying all e-mail addresses on the CIE on all correspondence and provisioning paperwork.  Having order #s, account #s and due dates will help if a commission dispute would need to be filed.

If you have any questions regarding the CIE process please get with your Agent Manager.

Do you have an opportunity that you aren't sure which product or carrier would be a good fit? 

How many carriers can provide local service in your sales area? 

Are you curious as to which type of phone system would be a good fit for your customer?

Wondering what your commission would be on a particular opportunity?

Is product training available to you and your organization?

Want the answers to these questions?  Engage your Agent Manager

Below is a list of some of the Agent Manager roles & responsibilities that your organization should be taking advantage of:

• Obtain quotes and build proposals
• Keep you up to date on market trends
• Stay current on promotions and spiffs offered by the carriers
• Get product training direct from the carriers
• Provide pre-sales engineering support if needed
• Attend client meetings if requested

In short, the Agent Manager is here to provide the necessary support and tools that will allow you to grow your sub-agent business. 

Give your Agent Manager a call today!

FAQs for new & potential sub-agents:

Q.  What is a sub-agent?

A.  A sub-agent sells telecommunications services to their prospective customers utilizing a Master Agent's agreements with various telecommunications providers.  This includes telecommunication services from B1 lines to multiple site MPLS networks and phone systems.

Q.  How are sub-agents compensated?

A.  A sub-agent is compensated with a residual commission telecommunications services sold for the term of the contract.  A sub-agent is also eligible to receive "Spiffs" or any promotions that are being offered by the providers.

Q.  What is the advantage of being a sub-agent for a Master Agent versus becoming a Master Agent myself?

A.  Most telecommunications providers require you to meet an annual quota to become a Master Agent.  As a sub-agent there is no quota attainment and you are not tied to selling only certain providers.  By working under a Master Agent's umbrella you can present multiple carrier solutions to your customers enabling you to be much more competitive. 

Q. How do I request a quote for service? 

A.  You can either use the link at the top of the page on our website to submit a quote request or login to the Agent Portal and start an opportunity. 

Q.  What information is required to obtain a quote for service?

A.  Name of customer, address, BTN and service type are required.   If you have a specific carrier in mind or are competing against a certain provider and have a price point please provide that as well.  The more info we have the more competitive of a quote we can obtain on your behalf.

Q.  Can I get sales engineering support?

A.  Yes you can.  You can either request one of our SEs for support or depending on the size of the opportunity we can get a direct sales rep from one of the providers. 

Q.  Is product training available?

A.  Yes.  All of the carriers offer product training and as a sub-agent you are eligible to participate in it.  If there is a specific product from a provider you would like training on please do not hesitate to ask your Agent Manager.  There is marketing material from the providers that can be accessed via the web site.

Q.  Can I sell phone systems through my sub-agent agreement as well?

A.  Yes.  Visit the solutions section of the website or get with your Agent Manager for more information.

Q.  Do you have a tool that will allow me to track my quote requests and submitted orders?

A.  Yes we do!  Our Agent Portal will allow you to manage your funnel, request quotes, place orders, track "benchmark" dates, view commissions, place trouble tickets and more! 

Here are some tips that will help to ensure a smooth and successful service installation for both the customer and the agent:

• Set the correct expectation with the customer.  Don’t promise anything that cannot be guaranteed by a carrier SLA.
  
  
• Standard Interval for DS1 installation is 30-45 business days.  Don’t over sell the ability to get the service installed any sooner.  Remember that we are all at the mercy of the LEC when it comes to test and turn up of the local loop.  (I can’t stress this enough.)
  
  
• Standard Interval for DS3 and above is 60 business days unless a build out is required which would lengthen the interval.  Always check with the carrier first before promising a date of installation when requiring a build out.
  
  
• Have a credit app filled out by the customer as soon as the carrier and service is selected.  Orders do not move forward until the customer passes credit and the installation interval clock doesn’t start until an order is deemed “clean” by the carrier.
  
  
• Have the customer sign an LOA to protect yourself and the carrier.
  
  
• Make sure you have the technical contact, installation contact & demark information clearly indicated on the order forms.

On behalf of myself and TPLLC I'd like to welcome you to our new website.  I'll be adding bulletins regularly that will focus primarily on processes and procedures relating to provisioning and order full-fillment.  While it may seem a dull topic, I can assure you that provisioning is the most important & overlooked part of the sales process.  (That is until a promised due date to a customer is missed.  Then it becomes an emergency.)  Please make it a point to check back!!