Put our experience to work for you.

Particularly for companies with many locations serviced by different providers, staying on top of things can be daunting to say the least. Making sure invoices are correct, credits are applied properly, and trouble tickets are handled promptly is often dumped on the office manager or accounting department.

In most cases, the people charged with managing a company's communications don't have the necessary telecom experience to hold providers' feet to the fire. And because it's usually not their primary job responsibility, they have to go through an inefficient process to determine how to deal with problems and who to call for resolution.

Even more frustrating, if you don't have a system to manage your provider contracts, you might find yourself locked into a renewal term at uncompetitive prices.

We do this every day.

Outsourcing the management of your communications infrastructure to us lets you stay focused on running your business and ensures that problems are resolved quickly and efficiently. Check out some highlights of the service:

• Trouble ticket consolidation
  Tickets are consolidated through our help desk, meaning your people only need to know one number, no matter which location they're at or what provider they're on.
• Inventory management
  Particularly for multi-site enterprises, managing the inventory of provider services can be a near impossibility. Part of our process includes creating and maintaining detailed records of what you have.
• SLA enforcement
  When problems do happen, most provider contracts specify SLA credits. Trouble is, you have to request them. We take care of that to make sure you are compensated for outages.
• Contract management
  Contract liabilities are a combination of both the term and the renewal stipulations. We manage contract terms to ensure that renewals occur only when you want them to.
• Wireless management
  Wireless services are some of the hardest to manage. We not only manage the addition and removal of user accounts, we perform regular analysis of your plans to keep your costs to a minimum.
• Merger / acquisition integration
  In M&A scenarios, infrastructure integration can be a significant resource drain. We handle that process from start to finish.

Our outsourced management services are truly like having your own telecom department staffed with a team of industry experts.

Bottom line:  it should be easy for you.

At the end of the day, the goal of our outsourced management service is to make your life simpler. To avert problems before they happen and to deal with them quickly and efficiently when they do. And to do all that at a price that's fair and predictable.

Talk to us today about your management challenges. We're sure we can help.